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31 products
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Computer SupportSelect optionsComputer Hard Drive Reset
- Wipe a computer clean of existing data
- Backup data (additional cost)
- Transfer data (additional cost)
- If data back-up is needed, please have an adequate external hard drive available
KSh7,900.00 -
Computer SupportSelect options
Computer Repair & Help
- Diagnose & troubleshoot a single issue
- NOTE: Requesting additional services not in the original request while on-site will result in extra charges
- Depending on the nature of your request we may be able to offer instant support through Kenoobi support Now! online assistance. An agent will create a secure connection to your computer and troubleshoot the issue right before your eyes.
KSh7,900.00 -
Computer SupportSelect options
Computer Training & Lessons
- Give overviews of Mac or Windows
- Review basic OS navigation
- Covers up to 1 hour of training
- Review web browser basics
KSh7,900.00 -
Computer SupportSelect options
Computer Tune-up
- Increase speed and performance of your computer
- Perform system cleanup and defragmentation
- Get rid of any unnecessary programs
- Cleanup physical hardware
- Extra charges will apply in the event that virus removal is needed. You will be notified beforehand.
- Depending on the nature of your request we may be able to offer instant support through Kenoobi support Now! online assistance. An agent will create a secure connection to your computer and troubleshoot the issue right before your eyes.
KSh3,500.00 -
Computer SupportSelect options
Data Back-up or Transfer
- Backup data to a CD or DVD – up to 10 GB
- Backup data to an external hard drive
- Backup data to the cloud
- This service does not include data recovery from damaged drives
KSh12,900.00 -
Computer SupportSelect options
Email or Online Account Setup or Support
- Troubleshoot or setup one active email account
- Configure account settings and features
- Demonstrate webmail functionality
- Depending on the nature of your request we may be able to offer instant support through Kenoobi support Now! online assistance. An agent will create a secure connection to your computer and troubleshoot the issue right before your eyes.
KSh2,900.00 -
Smart HomeSelect options
Home Technology Checkup
- Determine the status of your network security and available improvements
- Examine your computer’s security protocols, make sure they’re up to date
- Measure internet speeds from your modem to determine the speed capacity of your home
- Take room-by-room WiFi measurements so you know where your internet is strong and where it can be improved
- Determine how ready each section of your home is for a range of smart devices
- Determine readiness of each room in your home for a range of smart devices based upon specific requirements
KSh9,900.00 -
Mobile and TabletsSelect options
Mobile Device Support
- Identify the issue
- Troubleshoot as necessary
- Ensure proper functionality
- Demonstrate issue resolution
KSh7,900.00 -
Computer SupportSelect options
New Computer Setup
- Perform system updates
- Remove unwanted programs
- Help setup user accounts
- Test hardware and software functionality
- Optimize computer startup
- Setup user profiles
KSh8,900.00 -
Mobile and TabletsSelect options
New Mobile Phone Setup
- Perform initial setup and connect device to the internet
- Setup one user email account
- Demonstrate how to find and install new apps
- Demonstrate how to find and get connected to a wireless network
- Explain how to maximize battery life
KSh7,900.00 -
WIFI & NetworkSelect options
New WiFi Connection Setup
- Configure and secure a router
- Create a secure network
- Coordinate setup preferences
- Connect peripheral devices to the network
- Install and configure wireless connections
KSh9,900.00 -
Computer SupportSelect options
OS (Operating System) Install or Re-install
- Install or Re-install on operating system on one computer (OS discs are required and will not be supplied)
- Ensure that all necessary drivers have been installed
- Make sure system is up to date
- Verify the system is functioning properly
- NOTE: Kenoobi support cannot provide operating system software but only use the software provided by you.
KSh7,900.00 -
Computer SupportSelect options
Printer Setup
- Connect to wi-fi network if applicable
- Set up a local printer
- Configure and test printer functionality
- Demonstrate proper printer functionality
KSh7,900.00 -
Computer SupportSelect options
Printer Troubleshooting or Repair
- Troubleshoot printer issue
- Perform necessary printer repairs
- Ensure printer is functioning properly
- This service does not include the repair of physically damaged equipment. Additional costs can vary depending on a number of factors including, but not limited to, brand, degree of damage, extent of wiring and cost of additional parts required.
KSh7,900.00 -
Work From HomeSelect options
Remote Learning Setup
- Measure your internet speed and connectivity.
- Ensure WiFi signal in your home is strong so you don’t have any needless interruptions.
- Examine your computer’s security protocols, make sure they’re up to date
- Ensure that all your critical peripherals are connected, working and that you know how to use them including: Printers, Webcams, Monitors, Monitor stands, Wireless keyboards and Wireless Mouse
KSh19,900.00 -
Smart HomeSelect options
Smart Device Hook-up
- Set up and configure your smart device
- Connect the smart device to a mobile application or smart hub
- Demonstrate proper smart device functionality
KSh9,900.00